Need help with Mastercook 9

[googoo3]

I just purchased mastercook 9, I have installed it on my computer & it looked to be working just fine. Till I tried editing or even opening a new file & I get: Mastercook application has encountred a problem & needs to close. Send error report....

Has anyone else been experiancing the same problem, and if yes what can I do? :confused:

Thanks in advance.

[Lajenga]

My sister suggested uninstalling Mastercook 9 and then reinstalling. Perhaps there was another program running at your first installation. Just a thought!

[googoo3]

I did that but no luck :ugh:

Thanks tho for trying to help :kiss:

[BarbA]

I had trouble installing my Mastercook 8, til i turned off my virus scanner and firewall. (Probably everyone else knew that ... but that was my problem!)

[googoo3]

Sadly this also didn't work :confused:

I am so annoyed, I sent a cry for help to the support team of the company 10 days ago but got no answeer till now, and I doubt I will! It's so upseting!

[BurlingtonCTMan]

What operating system do you have installed?
Is Microsoft, go to thier update site and make sure to update.
Also make sure you have Adobe Acrobat and Quicktime installed.

I found this (may edit it to be more appropriate)

Check this link if you have not already:
http://www.valusoftsupport.com/Results.asp?search=full&show=titles&results=20&submit=prod&pid=400


WINDOWS: What We Can do to Fix System Errors
System errors generally tell us there is a device conflict that can sometimes be corrected by...

1) Rebooting Windows (perhaps several times)

2) Running MasterCook alone (without other programs loaded and waiting on the task bar). That includes browser, and ICQ and Print Artist and Crash Guard, etc. Another hog is "desktop themes" - Try running MC without one and see if it improves the performance.

3) Updating your device drivers: stay current, take advantage of their bug fixes

4) Removing a program you installed recently. See if that helps.

5) Reduce the number of fonts.

Running low on resources and disk space:

6) Clean the disk of clutter.

- Empty the recycle bin.
- Reduce the number of days the browser keeps copies of visited web pages in the cache.
- Run maintenance on the newsgroup headers and messages.
- Run "disk cleanup," "scan disk" and "defrag"

7) Check the available space on your hard drive. You can do this by double-clicking on the "My Computer" icon. Then right-click with your mouse on the "C:" drive icon and select "Properties". This will reveal a nifty pie chart that will show you how much drive space is available.

If the problem persists, contact Tech. Support (We know they are not being helpful :( )

Can you post the exact msg, or find the log file that may contain it?

When you do an uninstal, make sure to reboot after, or you will keep some files and they may cause the problem.

I have MasterCook9, and clicked edit but no problems (I have windows XP SP2 all updated with SAV 9 running).

Let us know :)